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Branch Manager

Champion National Security

Location

Glen Bernie, MD

About This Job

Job Description
Baltimore Branch Manager
Branch Manager needed for small, local security company based in Baltimore.
This is a full-time position, with security/management experience being strongly recommended. In this role, you will be primarily responsible for managing each branch location and its staff. This includes delegation of duties, installing proper checks and balances and meeting/overseeing clients and their relationships. This position is ultimately held accountable for account retention, smooth branch operation and customer satisfaction of all locations.

Responsibilities:

Manage and develop a relationship with your staff.
Manage and develop a relationship with your clients above reproach. Must feel on a personal level with them.
Deal effectively with staff issues, ranging from problems with an employee to invoicing and payment questions.
Occasionally, join the hiring process and participate in account training procedures.
Monitor, motivate and support employees to do a fantastic job. The client often deals with them initially and they must always present a positive image.
Carry out certain personnel type responsibilities, such as disciplinary action or evaluations for employees.
Create and update documents/reports relating to illustrating what you do, how you handle issues and what the client is thinking. Also includes creating/modifying account instructions for employees.
Qualifications:

Bachelor Diploma required , background in the security industry is a plus.
2+ years experience providing account management and client relations, especially in the security industry, preferred.
Candidate must demonstrate excellent interpersonal and verbal communication skills with the ability to interact with clients and staff at all levels.
Must have excellent client relationship building ability and skills.
Strong organizational and time management skills with an attention to detail, as you will have multiple projects/tasks at one time.
Candidate must possess strong problem solving skills relating to a client with the ability to engage in disciplinary action to resolve situations.
Must be able to communicate those problems effectively in writing.
Must possess an unwavering work ethic and a willingness to learn and grow.
Must be proficient in Microsoft Excel and Word and have a good understanding of basic computer operation.
Must have own transportation, pass drug screening and clear criminal background.


Job Pay

$14.00+ per hour

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