What Makes Someone A Great Security Officer?

What makes someone a great security officer?

Every day you see security personnel at offices, apartment buildings, schools, hospitals, construction sites, malls - anywhere people and property need protection. The security officers are often the first responders in a life and death situation, and usually the first person you turn to in a time of need.

So what makes some security officers rise above the rest? What makes them someone to look up to, or someone to reward and recognize all their work? Let’s dive into what makes some officers stand out from the rest.

Essential characteristics of a great security officer:


A highly-trained security officer who can quickly assess and react properly to a dangerous situation provides a fighting chance for everyone involved. Training helps security officers protect people and property and adds credibility to the profession. Just some examples of types of training include:

  • Conflict resolution
  • Security procedures
  • Crowd control
  • Observation and documentation
  • Report writing
  • Firearm use
  • Emergency procedures
  • First Aid and CPR

Not all security professionals go above and beyond with training. But for those that do – it gets noticed. And your public appreciates it.

Leadership Qualities

People will look to a security officer for guidance and leadership in a crisis. A skilled security officer takes charge and can de-escalate a dangerous situation without using force. When people panic, things can quickly become out-of-control, and a security officer with a level head can calm people down quickly.

Good leaders have the ability to judge and think fast without recklessness and take control of a situation. They have a clear head and don’t rush into a situation without thinking first about the consequences. This skill makes a big difference when you're dealing with security risks in your job.

Developing those leadership qualities help create a sense of calm and confidence that exudes from excellent security leaders.

Strong Communication Skills

The ability to listen is a fundamental characteristic of an excellent security officer. By listening and talking to people, they can diffuse a situation that might have led to a disastrous outcome. Because security officers are often first responders, they have to be able to communicate to the police, other EMS responders, and management concerning the details about the security breach or incident that occurred.

Strong communication skills help ensure things run smoothly and efficiently while on the job.


A great security officer is always alert and aware of his surroundings. A heightened sense of awareness and alertness can help them determine if a situation or a person is a threat. It is necessary to continually stay focused and avoid distractions as much as possible or risk missing something that could prove valuable.

Security officers can improve their alertness through training. A security officer is always on the lookout for situations that could affect the safety of the people and places they’re protecting. They work hard to ensure they are aware of all things going on around them because ultimately that will assist them keeping people safe.


Security officers encounter many situations that require confidentiality including:

  • Access to offices with sensitive information.
  • Overhearing conversations.
  • Seeing who’s entering and exiting your building.
  • Checking identification.
  • Observing your business operations.
  • Acting as a keyholder to your property.

Great security officers are very discrete and honest. They don’t gossip with employees, steal property and sell business secrets.

Being considered trustworthy is one of the reasons people respect and go to security officers for help when they need it.


These are all significant attributes that an excellent security officer should have. Great security officers are not born but are highly-trained to help keep you, your family and your property safe. If you want to become a great security professional, take note. Proper training, dedication, and passion make all the difference.

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