Industrial Security Success - Simple Steps that You Could Be Missing That Could Cost You Thousands

industrial-security-services-champion

 

Like many security companies, Champion provides protection within many types of industries. From an administration perspective, the industrial vertical is among the most complex security programs to manage. This is because all vendors (including security) working within these environments are expected to undergo specific and sometimes specialized training. Plants and manufacturing facilities are deeply focused on safety. OSHA regulations and training are standard requirements, however depending on the product being produced, these companies can also be accountable to federal, state, and environmental regulations, not to mention OSHA training compliance. Oftentimes the amount of training and regulation just for a vendor (like security) can seem like “over-egging the pudding”. However, as a longtime vendor to this industry Champion understands the critical nature of these standards, which need to be upheld. The well-being of everyone dependent on an unwavering commitment to safety.

Industrial facilities hire security not only keep their facility safe, but to also to mitigate risk and property loss. An example of loss within an industrial facility came to light recently when Champion was hired to perform security for a large manufacturing facility, (name withheld). This company utilized highly valuable raw metal material including steel and copper which they used to craft the products they manufactured. The material is a valuable commodity, often traded for cash in the recycle black market! According to MarketsandMarkets.com research the metal recycling market size is estimated to grow from USD 277.12 Billion in 2015 to reach USD 406.16 Billion by 2020. So needless to say like every growing industry it has the potential to be exploited by crime and unscrupulous people.

Following a highly involved security transition, which integrated specialized training, OSHA 30 classes, and personnel qualifications, Champion conducted an on-site risk assessment. This assessment included documentation of all valuables and recording processes —including inventory of products and materials. One particular process documented during this assessment included examining the standards for disposing of scrap and recycling. Although documenting this topic may seem inconsequential, it ended up being the one step that would prevent the company an ongoing inventory-loss problem.

After starting service for (company name withheld) Champion settled in and began normal service. The security program focused on employee safety and protection within the facility. This entailed regulatory equipment checks, processing vendors, and access/gate control. Champion’s recently hired site manager was a seasoned security veteran, and not at all new to security in manufacturing facilities. Along with Champion’s local manager Malec Jebr, they used the risk assessment as a tool to establish added security measures to protect assets. Since the scrap and recycling brought in revenue, this somewhat insignificant element was included on that list – and proved to be an important step! Here is why:

Using industry standard best practices and working hand in hand to identify risks and security gaps; a plan instituted 24/7 officer patrol, and CCTV surveillance coverage. During a busy shift at the facility, Officer Diaz was approached by the newly hired lead manager of the material department. She had begun to notice small amounts of material and even some recycling had gone missing. She admitted to spending some time attempting to pinpoint the cause on her own, but concluded she was far too occupied. She confided that she was unable to account for the loss in any honest manner. Officer Diaz was trained to identify important details and investigate situations exactly like this one. The entire site security team was advised and began to meticulously (and discreetly) monitor the material and inventory within all departments. Photo documentation was utilized and compared in daily logs.

After a week and a half of documentation and analyzing their reports, the team met to review CCTV footage. This confirmed their suspicions. With tens of thousands of dollars’ worth of material and inventory missing they gathered all the information together and presented it to the company’s human resources department.

During shift change they observed a pattern in which one employee was consistently the last person out of the department. He would unfailingly take the trash outside. Throughput his shift he had inconspicuously placed inventory and precious recyclable material at the bottom of a trash container which was covered in regular trash items. After his shift, he was observed on CCTV coming around to an area not normally monitored. He would retrieve the bag he had previously placed near the disposal containers and take it off the premises.

The new manager and the newly installed Champion security team were credited with preventing an ongoing internal theft event, which may have been going on for years! Simply having a security partner that took time to assess and then mitigate risk not only removed the pressure on staff of trying to ascertain the source of the theft, but it also relieved the management to know their company is continuing to operate efficiently and profitably.

industrial-security-experts-champion

What is industrial security?

Industrial facilities are a huge backbone of construction, natural resources, and economic development. Like the client in our example, inventory items worth thousands are stored, created, and shipped out for work around the globe.

Do you own or manage a large building (or multiple buildings) that are designed to construct, serve, or grow a particular industry function? Do you operate a production plant? Does your facility stock many large machinery pieces, materials or process large volumes of goods? If so, Champion recommends a security program that encompass CCTV as well as physical security officers.

According to BOMA, the average occupancy rate for an industrial complex is 96%, which approximately 65,609 sq ft per tenant. That is approximately 527 sq ft per employee. These complexes are large and while often have many employees and staff – they also have many areas that are simply not monitored all the time.

In our example, the staff were able to identify something was missing by chance – but had no idea how or why. The property was simply too large for them to know where everything was being placed. In addition, they were too busy with their regular job duties to attend to the full time observation needed to identify the problem to absolute certainty.

“One of the best ways security officers can assist industrial facilities, “says Bobby Davis, Director of Business Development, “is by having extra eyes on the property at all times. These officers are trained on what to look for, and how to handle incidents.”

In the next article, our second part in this two part series, we're going to dive in to what exactly security specialists do and the specific security issues you will face running a large industrial complex. Stay tuned!

3 Tips for When You’ve locked your keys in your car

Chances are you’ve done it at least once. You’ve locked your keys inside your car! But what can you do? First don’t panic - there are plenty of ways to get back into your car and you’re going to be okay.

We know it’s a very frustrating experience and can leave you feeling very helpless. However it happens to everyone and is nothing to be embarrassed about! We’re here to help.

We’ve compiled 3 ways to handle being locked out of your car. Most of the time your choices are money related, time sensitive, or skill reliant. We've got all three covered. Pick the option that fits your situation best!

Do it yourself

If you don’t have the time or money to get a professional - you can try to get into the car yourself. Please note that this is only for your own car. Breaking into someone else’s vehicle is illegal and you face serious charges!

Locking mechanisms vary on different types of cars. Most newer cars have power locks with remote controls and most older cars have locks that are manual. Pay attention to your car lock system - do you need to push a button on the inside of the door? If you pull the handle, will that unlock the door?

You’ll need a few supplies. Something to pry the door open just enough to get something inside to trigger the mechanism. Most people recommend a door stop and a long metal rod. You can buy them at a hardware store and sometimes you can find them in a local business to borrow.

Wedge the doorstop into the top of the door to create a small opening. Then stick the long rod into the opening to push the unlock button on the inside of the door. If you need to pull the handle, just bend the metal rod into a hook. That way you can grab the handle with the hook and pull, causing the door to unlock/open.

One thing to note is that this method may cause damage to your door and exterior - so be cautious and weigh your odds!

Locked Keys in Car Picture of a Woman

Call the professionals

Are you concerned about trying it yourself or don’t have access to the tools you will need? It might be a better choice to call the professionals. This could be a locksmith, AAA, or security available on premises.

A yearly membership fee for AAA will cost around $100 dollars. But one of the benefits of a membership is that they provide roadside help wherever you are. Just call them up and explain the situation and they will send help.

They usually send a tow truck who will have the tools to try to get into the car for you. If they cannot, they might suggest towing the vehicle to a dealership or auto shop. Note that a dealership or mechanic may charge you for such services!

If for some reason AAA can’t send help, you can try contacting a local locksmith. Locksmiths can sometimes break into the car for you (see the do it yourself options in this article). Also, with proper identification a locksmith might be able to make you a new key.

Many new cars now come with keyless entry. They can be remotely locked and unlocked with the proper credentials. If your car offers this type of service, there are more options for you! You can contact your dealer and they might be able to unlock the door remotely for you. It's a great feature that helps in a time of need. Just be warned that you'll need to be able to properly identify yourself for security reasons.

If you are unable to contact anyone (maybe your phone is in your locked car too!), try to get help on the premises. If there is security on site - locate them and explain the situation. They can help assist you by contacting the appropriate help. They can also make sure you stay safe while you wait for someone to show up.

Prevention

The best way to prevent emergencies in the future is prevention. Keep a spare key in your bag or at home. Or give it to someone you trust. Plan for the emergency today so save yourself tomorrow! You'll save yourself a lot of headache and stress.

Then, if the situation occurs that you are locked out of your vehicle - you just get to the spare key. If you’re able to call your trusted source, they can come assist you. Again, if you are at a business or commercial location and you don’t have access to your phone - try to find security. They can help call someone you need. If you have to leave to go get your spare key - they can keep an eye on your vehicle while you’re gone.

Locked Keys in Car Picture of Broken Car

Conclusion

Getting locked out of your car is no fun - but it is something you might have to deal with one day. While prevention is always the best choice - it helps to know other ways of dealing with the situation when it happens. Take notes, remember the tips, and stay safe out there!

7 Sayings a Security Guard Shouldn't Use

One of the biggest roles of a successful security guard is how well they communicate. Think about it - from talking with clients/guests, authority figures, writing reports, or addressing a hostile person - how well a security guard communicates will determine how people view him as successful, and in turn how they will view the business.

For example, a security guard station in the lobby of a business will often answer questions from visitors who aren’t familiar with the building. “Can you help me find this person?” Or “There’s a guy following me and it’s making me nervous.” He will be asked a ton of questions he may not be prepared for.

How well a security guards can communicate effectively could make or break a business’s reputation. Think you or your security guards are doing their best?

Here are 7 Sayings a Security Guard should avoid using when communicating with others.

Security Services During the Holidays Champion National Security

1. “So what? That’s not my problem.”

This saying doubles as showing a lack of effort and a lack of concern. Both of these are traits a good security guard should show to their peers and customers. While it’s frustrating to be asked to do things that aren’t within your job description, it’s best for a good working relationship to at least try to assist. If it’s something that a security guard cannot do, it’s better to apologize and point them to someone who can help them. Then they are still showing effort and concern and the client is feeling like their needs are being met.

For example, a better response would be “Here, let me get someone to help you with that.”

2. “I’m not telling you again.”

This saying displays an unwillingness to listen. It’s effectively shutting down the conversation with the other party. Be prepared for the other person to escalate the situation, because they feel like they’re not being heard.

3. “You wouldn’t get it anyways.”

This saying is often accompanied by an exacerbated sigh or rolling of the eyes. It’s very dismissive to the recipient. It also makes you look arrogant, which is not the persona a security guard or business wants to portray when developing relationships with people.

For example, if a business colleague is asking a guard why he’s walking around the building checking doors a better response would be, “I’m just doing my typical guard tour where I check the grounds for safety. Is there anything that I can help you with?”

4. “You need to be reasonable.”

This saying puts people on the defensive. It suggests to them that they’ve been unreasonable and that they need to change their behaviour. It’s a good way to escalate a conversation to an argument!

Champion National Shopping Mall Customers
 

5. “Calm down.”

Did you know one of the quickest ways to get people to NOT calm down is to tell them this? I kid, but it’s sort of true. When someone is upset and feeling like they have an issue, this phrase will make them feel like their not being understood and their feelings aren’t valid. It’s a quick way to get them defensive and more riled up.

For example, if a woman came to a security guard at a retail store upset because she didn’t get the refund she wanted, a better response would be to acknowledge her feelings and remind her of the best protocol she should take to file a complaint.

6. “That’s just how it is.”

This saying is a quick way to get a person defensive and make them feel like you aren’t listening to them. It also makes it look like the security guard either a) doesn’t care or b) doesn’t have any power to help. Even if those ARE the rules, there are better ways to communicate with a person to resolve a situation calmly and positively.

If a security guard is just following orders without really understanding why or listening to the clients, he’s less likely to make actual progress in finding out the root of the problem and resolving the situation.

Champion National Men Talking on a Bench 

7. “He’s a jerk.”

A good security guard (or any employee, really) should never be making disparaging remarks about other colleges or clients. It looks unprofessional. Even if it’s accurate, that means everyone knows it and it’s just rude to call it out. There will always be rude people you have to deal with at work (and unfortunately sometimes security guards deal with the worst of them!) but nothing is gained by broadcasting it to others. The better response would just be silence.

Conclusion

If you are concerned with your security guards or your own communication skills, don’t worry. Communication skills are not a talent people are born with - they are learned and cultivated. There are classes you could take, books you could read, or even online videos on communication you could watch in your free time. Like any skill, practice makes perfect!

Like this article? Then check out these posts on Business Security Tips for the New Year and Why Security Employment is Good for Everybody.

Business Security Tips for the New Year

Welcome to that time of year again! Time to start planning those New Year’s Resolutions. Should you be setting security goals for your business as a resolution? Do you need to tighten up vague protocols? Or fix gaps in your coverage?

Why even create resolutions for the upcoming year? Studies show that creating plan and being aware of your goals will help you obtain that valuable goal. By identifying important items and developing a strategy to implement them, you’re more likely to accomplish your goal. And if you're applying that to your business - that means added trust and protection.

Gain Security Job Experience for New Opportunities 

Should I set a Resolution?

Ever wonder why so many people set resolutions only to have them fizzle out a few weeks later? Well it could be simple biology. Self restraint is a rational desire which is often overruled by the survival instincts (like pleasure!) in the brain. However there are exercises you can implement to help that rational part of your brain stay in control and help the rational desire of self restraint. Here are three main tips:

1. Workout that Willpower!

Willpower is like a muscle. The more you use it the stronger it gets. Give yourself small activities during the day to help strengthen your resolve. You could try holding a rubber ball as long as you can, or keeping your emotions in check during a sad movie. The key is to make the challenges small as too hard of an activity will cause you to fail and become discouraged.

2. Break up large changes into smaller chunks

Because willpower is a fragile muscle, it is easy to see a large challenge as too daunting and to give up before you even try. Psychologically, breaking it up into smaller chunks that are easier to obtain will give you the confidence boost to continue on the right path, and extend the length of time you devote to your goal. The most common example of this would be a resolution of ‘working out’. If you decide to ‘workout every day’, the first time you can’t make it to the gym you can get really discouraged and break down and forget your goals all together. However if you break the time up into smaller, more obtainable chunks, like ‘I’ll go to the gym at least twice this week” you’re more likely to hit your small goal - which makes you more motivated.

3. Reward Yourself

If you ever start to feel discouraged, take time to think back on how much you’ve accomplished! People tend to beat themselves up on tasks they haven’t finished and overlook all they’ve accomplished. Try writing down all the things you're proud of. Then you can reflect on that and remind yourself how much willpower you really have.

Communication Skills for Security Guards 

How to create a resolution

Now that you have a grasp on how to handle resolutions you can formulate a plan to up your security strategy for the new year. How are you going to know what type of security resolution will work best for your business?

Step 1: Identify current needs

The first step is to identify your current needs. Do you have a proper code of conduct for employees? Are there periodic audits in place to keep protocols current and make sure people are compliant? Do you have an emergency plan in case of fires, robberies, or natural disasters? Is your current location safe - doors, windows, parking lots?

Identifying your current needs will help you plan the appropriate strategy to implement in the upcoming year. Identify gaps in your current security services, make a note of any incidents that have happened, or check common industry/location problems to be aware of.

Step 2: Create Strategy

Now that you’ve identified your security needs, the next step is to find out which strategies can best handle them. For computer security, research the best security software for businesses in your industry. If you need to perform regular audits and shred sensitive materials, decide who will be responsible for that and create a regularly occurring plan. Create emergency plans and make sure all personnel have access to necessary information. Hire guards to keep grounds safe during office hours and outside office hours for sensitive/valuable materials.

Step 3: Implement Strategy / Find Assistance

Now that you’ve identified your strategy, it’s time to bring people on board and start implementing! Identify responsibilities, make sure everyone has the necessary resources, and plan a way to regularly communicate updates or issues that arise. For smaller businesses this may be better to hire an outside agency to monitor and track security services to alleviate the time on the owner and management.

Step 4: Monitor Program, Assess Results

Once you have your security services in place and implemented, continue to monitor and watch throughout the year. Remember to be flexible as your needs might change and incidents may arise. The most important aspect is that you’re staying aware of your progress and keeping your goal in mind. Your business will always improve with better security!

Who can help me with my resolution?

Having trouble coming up with a strategy? Luckily there are lots of resources that can help you. From business security magazines to strategic thinking partners, there are options out there to get you better informed about security possibilities. Try Security Magazine for online articles on security news and information, or try looking up security services companies in your area. Don’t forget to look at reviews! A good security partner will have industry knowledge, want to know the details about your business, and offer examples of successful security solutions they’ve witnessed. Check out our blog on hiring security services for your business.

Above all, stay positive and stay motivated. Your business will thrive and we want to help that happen.

Like this article? Share it on TwitterFacebook, or LinkedIn and let us know!